Are you interested in a career with Matrix? You can view our job openings and apply directly on-line by visiting the People & Careers page on the L'Oreal USA website. Click here to get started. For opportunities with Logics click here.
You may contact MATRIX C.R.A.F.T. REWARDS customer service at 1-800-968-2582. To access the C.R.A.F.T. REWARDS account and other professional tools please visit http://www.MatrixCRAFT.com – our salonprofessional site!
For technical questions please call us at 1-888-777-6396, Monday-Friday 9:00am to 7:00pm EST and Saturday 9:00am-4:00pm EST. Please reach us via email at matrix@us.loreal.com. Please include your name, phone number and question so that we can help you.
If you are a salon professional and have questions, please call 1-800-6Matrix. Please reach us via email at matrix@us.loreal.com. Please include your name, phone number and question so that we can help you.
We appreciate any diversion reports, or any questions you have on this matter. For diversion questions please call our Anti-Diversion Hotline at (800) 503-3997 or email us at NoDivert@aol.com. Don’t know what Diversion is? Please read this important message and what you should know before you purchase professional products outside of salons.
If you purchase a Matrix product in a salon and are not satisfied with the results, please read our Quality Guarantee Policy and learn how you can get a refund within 4 weeks of your purchase. Please note only products purchased outside of salons are considered diverted and are not guaranteed by our policy.
Make your voice heard. The My Matrix Voice panel is a place to tell us what you think. Your feedback and opinions will help us better provide products and salon services that meet your needs.
If you're a STYLIST, click here: https://www.mymatrixvoice.com/R.aspx?a=110. If you're a CONSUMER, click here: https://www.mymatrixvoice.com/R.aspx?a=111.
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