Frequently Asked Questions| Matrix

Matrix Consumer Site
Email Signup

Stay Connected With Us!

Sign up for 10% off your first class! Receive exclusive access to education, techniques, salon resources and more.

Email Address
Enter a valid email address.Enter your email address.

First Name
Enter a valid first name.Enter your first name.

Last Name
Enter a valid last name.Enter your last name.

By submitting this form, I confirm I am a US resident and (1) agree to Matrix’s Terms of Use (which includes an arbitration provision) and Marketing Disclosure; and (2) have read and acknowledge the Matrix’s Privacy Notice and Notice of Financial Incentives.

Thank you for signing up.
Sign Up/Sign In

Sign In
* Email Address
Please enter your email address.

* Password
Forgot Password ?
By signing in you are agreeing to our Terms of Use and our Privacy Policy.
Remember Me
The email address or password you entered is incorrect.

New to Matrix?

Register Now
Find A Distributor

Frequently Asked Questions

Ask a Question

Where can I find a distributor in my area?

Please visit our Distributor Finder. Please note that you will be asked to sign in. Signing up takes 30 seconds and gives you access to lists of other things: techniques, videos, formulas, shows and events schedule, and access to our free downloadable collateral for store and salon usage.

Where can I find Matrix Products near me?

Please visit our Distributor Finder. Please note that you will be asked to sign in. Signing up takes 30 seconds and gives you access to lists of other things: techniques, videos, formulas, shows and events schedule, and access to our free downloadable collateral for store and salon usage.

How can I receive a free sample?

Visit our Facebook page! We understand the high demand for free samples and do our best to promote contests on our Facebook page where entrants can win free product! And make sure to write on our wall while you are there, we’d love to hear from you!

Are there any events/classes coming up in my area?

Please visit our Education page for upcoming events and classes

I cannot find a specific product, has it been discontinued? If so, what is the replacement product?

Please visit our Discontinued Product page.

Where can I sign up to become a Matrix Educator?

Visit our Join The Education Team page.

Where can I buy Matrix products outside the United States?

This is the Matrix website for the US.

I am looking for Matrix brand imagery that we can use in our salon?

Visit our Salon Resources page for material that you can use in your salon.

I am supposed to receive a prize from a contest, can you please help me understand its status?

Please contact us through the form on this page and tell us who you are and what contest this is for. We will make sure to get you a response as soon as possible.

How can I contact Matrix via email?

Please feel free to reach out to us by calling 1-888-777-6396 or fill out our Contact Us form on this page.

Have more questions?

Please feel free to reach out to us by calling 1-888-777-6396 or fill out our Contact Us form on this page. If you have specific questions on LEVEL Loyalty Rewards, please call 1-866-766-6875.

Stay Connected With Us!

Sign up for 10% off your first class! Receive exclusive access to education, techniques, salon resources and more.

Email Address

Enter your email address.Enter a valid email address.

First Name

Enter your first name.Enter a valid first name.

Last Name

Enter your last name.Enter a valid last name.

* Your Distributor

By submitting this form, I confirm I am a US resident and (1) agree to Matrix’s Terms of Use(which includes an arbitration provision) and Marketing Disclosure; and (2) have read and acknowledge the Matrix’s Privacy Noticeand Notice of Financial Incentives.