ColorInsider

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5 out of 5 stars.

3 years ago

This product was the best at lasting on grey hair. Please advise on what to use to replace it with as regular so color fades on grey

Helpful?

Quality of Product, 5.0 out of 5

Value of Product, 5.0 out of 5

Great but I’m sad

Love the product, sad to see it discontinued. Any replacements?

2 out of 5 stars.

Why discontinued?!

I have loved this product since it came out. I am VERY disappointed that it is being discontinued. Even more upsetting is that there is not an updated page on the Matrix website to explain reasoning as to why. I would expect for from such a global brand.

Response from Matrix:

Consumer Care Center

Hello Klenhart01, Thank you for asking us about ColorInsider. We understand the frustration you must feel concerning the disappearance of products that you have enjoyed using. It is never easy for us to decide to discontinue any of our products. We truly regret any inconvenience this may have caused you. We will forward all your comments to the rest of the team for future consideration.

Colorist

6 years ago

beautiful shine, no smell, leaves hair in great condition.

Color Insider

Questions

Q: can you please recommend an analogue of Color Insider since it was discontinued. Thank you

A: Hi there! Thank you for reaching out about Color Insider. We understand how frustrating it may be to have your favorite product discontinued and no longer available. We would love to help! Please give us a call at 888-777-6396 Monday to Friday: 9:00 am to 5:30 pm. EST.

Q: need the ingredient list for color insider to check against client's known allergens

A: Hi k123! We appreciate your interest in our products. For a detailed ingredient list please submit the request for each color. Here is the link to submit your request: https://www.matrixprofessional.com/about-us/contact-us.

Q: I have several clients that use the ColorInsider ammonia free 6.8 Mocha color, but I am unable to find it anywhere now.

A: Hello Nelcat0304; we are sorry to tell you that Color Insider is discontinued. We apologize for any inconvenience this may have caused.

Q: I’m interested in trying this for a severe skin sensitivity and Matrix insider ammonia free was recommended by the dermatologist. Currently using Ion color equal parts 9A (very light ash blonde) and 9N (very light blonde). Hoping to stay this shade

A: Hello Leigh Leigh, We are happy to assist you with your color question. In order to better help you, we invite you to call us at 888-777-6396 M-F 9:00 am – 7:00 pm ET. We look forward to supporting you!

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Great but I’m sad

Why discontinued?!

Colorist

1 Ratings-Only Review