Smoothing Shampoo

We are so incredibly grateful for your 10 years of loyal support, which is why it breaks our hearts to hear how much the new formula has disappointed you. We want you to love your hair every single day, and we are truly sorry that the new scent, lather, and overall feel fell so short of the standard you’ve trusted for a decade. Please know that your feedback is incredibly important to us. We are sharing your comments directly with our product development team, as we take the loyalty of long-time fans like you very seriously. We would love to help make this right—please feel free to reach out to our Customer Care team directly so we can assist you further and help find a product you can love just as much as the original.

We are deeply sorry to hear about your experience with your recent purchase. As a loyal, long-time member of the Kérastase family, your trust is incredibly important to us, and we hate to hear that our recent formulation update has disappointed you. Thank you again for your valuable feedback, which is essential to us as we continue to refine our rituals.

Thank you so much for sharing your detailed and honest experience with us. We are pleased to hear that our Bain [shampoo] provided a luxurious lather and left your hair feeling softer and less coarse upon rinsing. We also completely understand and support your cautious approach regarding your scalp. Because seborrheic dermatitis is a medical scalp condition, we always recommend consulting with your dermatologist or a medical expert to find the best personalized scalp care routine. You made an excellent point about conditioning! Our Bains are designed to gently cleanse and prime the hair fiber without stripping its natural moisture, serving as the perfect foundation. To truly unlock the deeply nourishing, transformative benefits and targeted results your hair needs, we always recommend following up with a matching Kérastase Fondant (conditioner) or Masque to deeply care for your mid-lengths and ends. Thank you again for your valuable feedback, and we wish you the very best on your healthy hair journey!

Thank you for being a loyal user of our products for so many years. We are very sorry to hear that the new formula of our Smoothing Shampoo has not met your expectations, particularly regarding the new fragrance and its ability to tame frizz. We occasionally update our formulations to incorporate the latest scientific advancements or to improve overall performance, but our goal is always to deliver a product you love. Your feedback is incredibly valuable, and we are sharing your comments directly with our Product Development and Quality teams.

Thank you for over 10 years of loyalty to Mega Sleek. We are sincerely sorry that the new fragrance is too strong for you and your clients. We understand how crucial subtle scents are in a professional salon environment. Your feedback has been shared directly with our Product Development and Education teams to highlight the impact of this change on your services. We truly regret losing your trust as a salon partner.

Thank you for being a loyal user of our shampoo for years. We are sincerely sorry to hear that the new formula has left your hair feeling sticky, tangly, and that the updated scent is displeasing to you. We aim to improve our products with formula updates, but we clearly missed the mark. Hearing that it no longer feels like salon quality is feedback we take very seriously. We have shared your comments directly with our Product Development and Quality teams to let them know our long-time customers want the original formula and scent back. Thank you for your years of support and for sharing your honest feedback.

Hi Anonymous234! We are sorry to hear that our Mega Sleek Shampoo did not meet your expectations. We strive to deliver products that will be 100% satisfactory to our consumers and want to know when these expectations are not met. We will be passing on your comments to others in our team.

Hi there! We appreciate your honest feedback and the 6/10 rating! 🌸 We’re glad you enjoyed the scent, but we are sorry to hear that it didn't provide the level of softness your fine 2c curls deserve. We know that every curl pattern is a unique journey, and finding that perfect balance of lift and softness is so important. Thank you for giving us a try and for being part of the Pureology family! ✨

Thank you for your 10 years of loyalty. We are sincerely sorry that the recent change to a tropical scent has been such a disappointment. We understand that our original "clean" fragrance was a key reason you loved the product. We aim to modernize our collections, but we clearly missed the mark for you. Your feedback has been shared directly with our Product Development team to ensure they understand the impact of this change on our long-time users. While we regret losing you as a customer, we appreciate you sharing your honest thoughts with us.