Frequently Asked Questions

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For individual use, authentic Matrix products are sold at the below retailers:

Hair.com
Ulta
Amazon.com (ships from and sold by Amazon.com)
JCPenney
Lookfantastic.com
Beauty Brands
Cibu

Or, purchase Matrix products directly from a Salon near you.

This is a salon client-facing website. If you are a professional or salon owner, please visit https://www.matrixprofessional.com/my-business/find-a-distributor to find a distributor.

Where can I find Biolage products? I no longer see them on this website.

The Biolage you love, now has their own home. Please visit the new Biolage brand website at Biolage.com

How can I receive a free sample?

Have you checked our Facebook page? We often run sweepstakes that include sample giveaways to randomly selected entrants. LIKE us on Facebook.

Does Matrix test their products on animals?

Thank you for your interest in Matrix, a brand of L'Oréal USA, Inc.

L’Oréal no longer tests any of its products or any of its ingredients on animals, anywhere in the world nor does L’Oréal delegate this task to others. An exception could only be made if regulatory authorities demanded it for safety or regulatory purposes.

For complete information on this subject, please visit http://www.lorealusa.com/corporate-social-responsibility/loreal-answers/the-question-of-animal-testing.aspx

Are any events/classes coming up in my area?

Matrix.com is our salon client-facing website. For this question, and other information that relates to Salon Professionals, please visit matrixprofessional.com

Where can I sign up to become a Matrix Educator?

Matrix.com is our salon client-facing website. Click here to apply to become a Matrix educator on our professional website.

Where can I buy Matrix products outside the United States?

This is the Matrix website for the US. You can select your country at the bottom footer of this website.

I am looking for Matrix brand imagery that we can use in our salon?

Matrix.com is our salon client-facing website. Click here to view our Salon Resources on our professional website.

I am supposed to receive a prize from a contest, can you please help me understand its status?

Please contact us through the form on this page and tell us who you are and what contest this is for. We will make sure to get you a response as soon as possible.

How can I contact Matrix via email?

Please feel free to reach out to us by calling 1-888-777-6396 or fill out our Contact Us form on this page.

If this did not answer your question

Please feel free to reach out to us by calling 1-888-777-6396 or fill out our Contact Us form on this page.

Contact Us

We'd love to hear from you!

For U.S. consumers only

Please share any questions, concerns, and feedback you have for us. We will make sure to respond as soon as possible.

To reach out to the Matrix Hotline, please call: 1-888-777-6396. Representatives are available from 9:00 am - 5:00 pm ET.

To reach out to your hair community, LIKE us on Facebook.

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