FREQUENTLY ASKED
QUESTIONS


Matrix is committed to serving each and every community salon and stylist.
ASK A QUESTION

For individual use, authentic Matrix products are sold at the below retailers:

  • Hair.com
  • Ulta
  • Amazon.com (ships from and sold by Amazon.com)
  • JCPenney
  • Lookfantastic.com
  • Beauty Brands
  • Cibu

Or, purchase Matrix products directly from a Salon near you.

This is a salon client-facing website. If you are a professional or salon owner, please visit https://www.matrixprofessional.com/my-business/find-a-distributor to find a distributor.

The Biolage you love, now has their own home. Please visit the new Biolage brand website at Biolage.com
Have you checked our Facebook page? We often run sweepstakes that include sample giveaways to randomly selected entrants. LIKE us on Facebook.
Thank you for your interest in Matrix, a brand of L'Oréal USA, Inc.

L’Oréal no longer tests any of its products or any of its ingredients on animals, anywhere in the world nor does L’Oréal delegate this task to others. An exception could only be made if regulatory authorities demanded it for safety or regulatory purposes.

For complete information on this subject, please visit http://www.lorealusa.com/corporate-social-responsibility/loreal-answers/the-question-of-animal-testing.aspx
Matrix.com is our salon client-facing website. For this question, and other information that relates to Salon Professionals, please visit matrixprofessional.com
Matrix.com is our salon client-facing website. Click here to apply to become a Matrix educator on our professional website.
This is the Matrix website for the US. You can select your country at the bottom footer of this website.
Matrix.com is our salon client-facing website. Click here to view our Salon Resources on our professional website.
Please contact us through the form on this page and tell us who you are and what contest this is for. We will make sure to get you a response as soon as possible.
Please feel free to reach out to us by calling 1-888-777-6396 or fill out our Contact Us form on this page.
Please feel free to reach out to us by calling 1-888-777-6396 or fill out our Contact Us form on this page.

CONTACT US

We'd love to hear from you!

For U.S. consumers only

Please share any questions, concerns, and feedback you have for us. We will make sure to respond as soon as possible. To reach out to the Matrix Hotline, please call: 1-888-777-6396. Representatives are available from 9:00 am - 5:00 pm ET.

To reach out to your hair community, LIKE us on Facebook.

At L’Oreal, we care about your privacy. If you have questions or concerns about how we use your information, you may review our privacy policy here. Non-US consumers should visit the country website serving their region.

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