Frequently Asked Questions| Matrix

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Frequently Asked Questions

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Where can I purchase Matrix products?

For individual use, authentic Matrix products are sold at the below retailers:

Hair.com
Ulta
Amazon.com (ships from and sold by Amazon.com)
JCPenney

Or, purchase Matrix products directly from a Salon near you.

This is a salon client-facing website. If you are a professional or salon owner, please visit Matrix Professional

Where can I find Biolage products? I no longer see them on this website.

The Biolage you love, now has their own home. Please visit the new Biolage brand website at Biolage.com

How can I receive a free sample?

Have you checked our Facebook page? We often run sweepstakes that include sample giveaways to randomly selected entrants.

Does Matrix test their products on animals?

Thank you for your interest in Matrix, a brand of L'Oréal USA, Inc.

L’Oréal no longer tests any of its products or any of its ingredients on animals, anywhere in the world nor does L’Oréal delegate this task to others. An exception could only be made if regulatory authorities demanded it for safety or regulatory purposes.

For complete information on this subject, please visit https://www.loreal.com/en/commitments-and-responsibilities/for-the-planet/for-beauty-with-no-animal-testing/

Are any events/classes coming up in my area?

Matrix.com is our salon client-facing website. For this question, and other information that relates to Salon Professionals, please visit Matrix Professional

Where can I sign up to become a Matrix Educator?

Matrix.com is our salon client-facing website. Click here to apply to become a Matrix educator on our professional website.

Where can I buy Matrix products outside the United States?

This is the Matrix website for the US.

I am looking for Matrix brand imagery that we can use in our salon?

Matrix.com is our salon client-facing website. Click here to view our Salon Resources on our professional website.

I am supposed to receive a prize from a contest, can you please help me understand its status?

Please contact us through the form on this page and tell us who you are and what contest this is for. We will make sure to get you a response as soon as possible.

How can I contact Matrix via email?

Please feel free to reach out to us by calling 1-888-777-6396 or fill out our Contact Us form on this page.

Have more questions?

Please feel free to reach out to us by calling 1-888-777-6396 or fill out our Contact Us form on this page.

Stay Connected With Us!

Be the first to hear about our new launches, giveaways, latest trends on Hair Care, Hair Color, and more!

Email Address

Enter your email address.Enter a valid email address..

First Name

Enter your first name.Enter a valid first name.

Last Name

Enter your last name.Enter a valid last name.

Date of Birth

Choose your birth dateChoose a valid birth date

By submitting this form, I confirm I am a US resident and (1) agree to Matrix’s Terms of Use (which includes an arbitration provision) and Marketing Disclosure; and (2) have read and acknowledge the Matrix’s Privacy Noticeand Notice of Financial Incentives.