Smoothing Shampoo

We are so sorry to hear that the updated formula has disappointed you after many years of great results. Hearing that the change in ingredients is doing the exact opposite of what it claims for your hair is truly frustrating, and we completely understand why you won’t be repurchasing. We are passing your feedback directly to our product development team. Please contact Matrix Consumer Care at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST) so we can assist you.

Thank you for reaching out and sharing your experience, and we are so truly sorry to hear that your new liter bottles are leaving your hair feeling heavily coated and dry.

Thank you for sharing your feedback with us, and we are so truly sorry to hear that the updated Mega Sleek formula has let you down, especially after pairing it with Food For Soft and investing in two expensive, large bottles. It is incredibly frustrating to find yourself searching Google for alternatives to a staple routine you relied on for smoothing. While you didn't mind the scent, we hear you loud and clear on the loss of smoothing performance. We refuse to let your investment in two large bottles go to waste, so please contact our Matrix Consumer Care team directly at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST) so we can issue a full refund voucher for both bottles and help make this right.

We are so sorry to hear that the updated formula is leaving your hair dull, heavy, and tangled. We understand how frustrating it is when a product no longer gives you the smooth, manageable results you count on, and we are passing your feedback directly to our team. Please reach out to Matrix Consumer Care at 1-888-777-6396 so we can assist you with a refund voucher and help make this right.

We’re so sorry the new Mega Sleek formula—and especially its fragrance—has disappointed you after years of loyalty. We understand how upsetting it is when a product you love changes, and we appreciate you sharing your feedback. We’ll pass your comments along to the team. Please contact Matrix Consumer Care at 1-888-777-6396 for assistance.

We are deeply sorry that the renovated Mega Sleek formula has compromised your work and resulted in client returns after ten years of trusted recommendations. You diagnosed the exact formulation issues: removing the rich Shea Butter in favor of a lighter Jojoba Oil base stripped away the essential slip needed for detangling and frizz control, while the added synthetic dyes and overpowering caramel-pistachio fragrance have proven overwhelming in the salon chair. Your professional reputation means everything to us, and we are escalating your direct feedback straight to our professional salon division.

We are deeply sorry for the disappointment and frustration you experienced with the updated Mega Sleek shampoo, especially after purchasing an entire liter bottle. You make an entirely fair and valid point: when a signature fragrance undergoes such a drastic shift—from our subtle classic salon scent to a warm, sweet caramel-pistachio profile—it should be clearly and boldly labeled on the bottle so loyal customers aren't caught off guard. Scent is an intensely personal part of your daily routine, and no one should be stuck with a full liter of product they dislike. We are passing your direct feedback about packaging transparency and the fragrance overhaul to our brand marketing leadership. We refuse to leave you stuck with a liter bottle that you hate, so please contact our Matrix Consumer Care team directly at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST).