Smoothing Conditioner

We are deeply sorry that the new Mega Sleek formula has caused instant frizz, dullness, and breakage on your hair, especially after using the original from day one and investing in two full liter bottles. We hear you and the community feedback across Reddit, Instagram, and Facebook loud and clear—this renovation missed the mark for our most devoted customers, and we are escalating your comments directly to executive leadership. We refuse to let your two liter bottles go to waste, so please contact our Matrix Consumer Care team at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST) so we can help you find a bond-strengthening alternative to restore your hair's health and shine.

Hey there, hair bestie! 💙 First off, thank you for being a loyal Matrix family member for years—we truly appreciate you. I hear you loud and clear about the new Mega-Sleek formula. That signature "slip" and deep moisture are everything when you're fighting frizz, so I completely understand your frustration. While I can't change the formula directly, I'd love to help you find a new routine or styling cocktail that gives you that exact smooth, sleek finish you miss. Reach out to our team directly so we can make this right for you! ✨

We are passing your direct feedback about marketing transparency and professional salon impact straight to our executive brand leadership team. We value your family and salon partnership tremendously, and we want to ensure you are taken care of. Please contact our Matrix Consumer Care team directly at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST). Our team will gladly assist you with a refund voucher for any unused stock and make sure your salon's voice is formally registered in our product development logs.

We are deeply sorry to hear that the updated Mega Sleek conditioner let you down with its runny consistency, overpowering scent, and lack of detangling power. When we transitioned to a 100% vegan formula, we replaced our rich Shea Butter base with lighter Jojoba Oil and introduced a new fragrance, but we recognize that this shift stripped away the thick slip and effortless detangling our customers loved. While the original formula has been officially discontinued, we hear your demand loud and clear and are passing your direct feedback to our product team. We want to make things right for you, so please reach out to our Matrix Consumer Care team at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST) so we can process a full refund voucher and help guide you to a rich, easy-detangling alternative, such as our deeply moisturizing Food For Soft line.

Thank you for being such a loyal, consistent user of Matrix for years, and we are so truly sorry to hear how disappointed you are with the updated Mega Sleek conditioner. When we renovated the line to be 100% vegan, we replaced the original Shea Butter base with Jojoba Oil and introduced a new, warmer fragrance profile. However, we recognize that this shift stripped away the effortless slip, deep moisture, and subtle scent you relied on, leaving your hair tangled and unmanaged. While the original formula has been officially discontinued, we hear your plea loud and clear and are passing your feedback directly to our brand leadership team. We want to take care of you, so please reach out to our Matrix Consumer Care team at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST).