Smoothing Shampoo

We are so incredibly grateful for your 10 years of loyal support, which is why it breaks our hearts to hear how much the new formula has disappointed you. We want you to love your hair every single day, and we are truly sorry that the new scent, lather, and overall feel fell so short of the standard you’ve trusted for a decade. Please know that your feedback is incredibly important to us. We are sharing your comments directly with our product development team, as we take the loyalty of long-time fans like you very seriously. We would love to help make this right—please feel free to reach out to our Customer Care team directly so we can assist you further and help find a product you can love just as much as the original.

We are deeply sorry to hear about your experience with your recent purchase. As a loyal, long-time member of the Kérastase family, your trust is incredibly important to us, and we hate to hear that our recent formulation update has disappointed you. Thank you again for your valuable feedback, which is essential to us as we continue to refine our rituals.

Thank you so much for sharing your detailed and honest experience with us. We are pleased to hear that our Bain [shampoo] provided a luxurious lather and left your hair feeling softer and less coarse upon rinsing. We also completely understand and support your cautious approach regarding your scalp. Because seborrheic dermatitis is a medical scalp condition, we always recommend consulting with your dermatologist or a medical expert to find the best personalized scalp care routine. You made an excellent point about conditioning! Our Bains are designed to gently cleanse and prime the hair fiber without stripping its natural moisture, serving as the perfect foundation. To truly unlock the deeply nourishing, transformative benefits and targeted results your hair needs, we always recommend following up with a matching Kérastase Fondant (conditioner) or Masque to deeply care for your mid-lengths and ends. Thank you again for your valuable feedback, and we wish you the very best on your healthy hair journey!

Thank you for being a loyal user of our products for so many years. We are very sorry to hear that the new formula of our Smoothing Shampoo has not met your expectations, particularly regarding the new fragrance and its ability to tame frizz. We occasionally update our formulations to incorporate the latest scientific advancements or to improve overall performance, but our goal is always to deliver a product you love. Your feedback is incredibly valuable, and we are sharing your comments directly with our Product Development and Quality teams.