Smoothing Shampoo

New formula smells awful. I used the shea butter formula for 20 years. I have never been more loyal to any product ever. This is not it. Please bring back the old formula.

Been using this product for probably 25 years...until now. The new formula is gross, smells so strong, not looking forward to trying a million shampoos after 25 years. Please change the formula back 🙏

This would be a great time for one of those “You asked, we listened.” announcements. Please go back to the old formula! Whatever woke marketing Matrix was aiming for by going to this new formula is probably being negated by all of the customers they are losing just because Matrix wants to be vegan. Cater to one small subgroup, lose the majority of your customers. Great idea. If Matrix wanted a vegan product, they should just make a vegan line. Leave the staple products alone!

I have been using the matrix sleek look shampoo and conditioner since the late 90s. That alone tells you how much I liked the product. Until now. This new formula is junk and the scent is so strong that I can’t stand to wash my hair with it. I will never understand why companies have to mess with products that are already successful. Matrix just lost a customer. A lot of them probably.

The new formula is HORRIBLE. I’ve used the mega sleek for over a 15 years and absolutely loved it. Now, it makes my hair heavy as if I haven’t rinsed it out thoroughly.

My husband and I have been using this shampoo/ conditioner for 10 years. This new formula is AWFUL. It smells bad, is hard to lather, leaves my hair unmanageable. Now I will have to bring 3 large bottles back to Ulta. Can’t believe how this great product has bee ruined.

I’ve been using this shampoo and conditioner for years and my grandma has for even longer. She has severe allergies to scented products so she couldn’t use the new one even if she wanted to :( unfortunately, it’s not just the scent. The conditioner leaves an unwanted residue on the hair.

I am so disappointed in the formula change, specifically regarding the scent. I thought my daughter wasn't washing her hair properly, but its the new formula that makes her hair stink. So bummed because it used to smell so good before the formula change.

I’ve used this shampoo since the early 2000’s, I knew the day would come when it got discontinued bc it was too good to be true, but I’m still so upset. I thought my bottle was spoiled, the scent is awful and much too strong. The main benefit of the old formula was that it’s one of the only shampoos with barely any scent, this “updated” formula is supposedly cleaner and healthier yet contains artificial scent. The old formula was smoothing without being heavy and never over dried, I cannot say either of those things now. Please bring back the original!! I’m devastated I’ll have to switch to another brand. By the way “updating” a product by changing almost all of it is very misleading and disappointing.

This is a really sad review to have to write. I started using this shampoo in high school, around 2010 and I've been loyal customer and raving about it ever since. I've stuck with it even when the price went from 10 dollars a bottle, 15 years ago, to 45 dollars a bottle today. I was surprised when I bought this a couple of months ago to see that the formula has changed. Unfortunately it's for the worse, my hair is not as soft or smooth as before and the shampoo leaves my hair greasy even after multiple "rinse and repeat" washes. Which also means I have gone through my shampoo quicker than ever before. I hope the old formula comes back soon, I'll likely be switching to a different brand unless/until something changes.

Whaaa! (That’s me crying) So sad you changed my favorite shampoo and conditioner ever! My hair was a hot mess after using this new formula of Mega Sleek. Dull, flat, wouldn’t hold a curl…and smells terrible. Boo! I have used these products for 10 years and now I’m scrambling to find something else. What were you thinking changing perfection? Please bring back your old formula!

Why are you selling a completely new formula in original bottle? It's a completely new product: color, smell and it's effectiveness. It completely weighs down my hair and makes it look dull and flat. Original formula left it shiny and smooth. Have been using the original for about 15 years. BRING BACK THE ORIGINAL FORMULA. SELL YOUR NEW FORMULA AS A NEW PRODUCT!

The new formula is awful!! The scent is so over powering, and it’s not a good smell either. My hair feels so dry and my scalp has been so itchy since this switch in ingredients. I am so sad, I’ve been using this product for many years. Please, bring back the old formula. It was so much better than whatever this is.

Bought five liters to stock up. Lo and behold, we received the new formula, and there wasn't a single thing on the packaging to indicate this. My daughter found it out the hard way when she used it. She has severe sensory issues, and this change is absolutely awful for her. First, the scent is like a bad candle from the discount bin that's been marked down five times because they can't give the thing away. Who on Earth wants their head to smell like a bad candle?! We're all allergic to scents like this in our house, and it took me four full hours to clear it from our home. Second, and most importantly, my daughter actually experienced an allergic reaction to the new formula itself. She was pretty much covered in hives/welts from the top if her head to her feet because it traveled downward as she tried to rinse it out. She grabbed her medicated shampoo from the dermatologist and used that to get it all out if her hair. Two Benadryl and four hours later, her hives and the bad candle scent finally went away. Here's the thing: It's your product. You're free to ruin a good thing if you want to (and you clearly have), but you should at least do something to call extra attention to the change on the packaging for awhile. Something like 'new formula' for example would have been appreciated. Anyway, I foresee a LOT of complaints and disgruntled customers in your future. Some of us will share our thoughts and other's won't bother, but we all have one thing in common. We will find a different product to meet our needs. Also, you should keep in mind that this type of thing tends to break the trust between the consumer and the brand as a whole, not just a single product. After all, if you're changing formulas, why would one want to find a new product they like just to have it be changed without warning also? Something like this wasn't a formula change really. It's simply a different shampoo. You should have just created a new line and left Mega Sleek, a well-lived favorite among stylists, alone. We will be taking all five liters bottles back to Ulta tomorrow.

I liked the old formula better… old formula 5 stars… this one 3. I have used the old formula for 10 plus years and I might have to find a new product.

I'm not happy with the updated version of the mega sleek product. It doesn't leave my hair as soft as the other formula. And it's more stiff when I brush it after washing it.

Horrible, the new formula does not meet my standards. It does not smell as good as the original. I brought it back once & tried a different product and thought I could try it one more time but still not happy with the new formula. Don’t like the new scent and will be looking to buy a different product again. Would appreciate going back to the old formula. There were no indicators on the bottle that this change even happened. Was disappointed in that. I actually thought I bought it and it was out of date that it smelled bad.

I have been using this shampoo for years and I hate the new formula. Very disappointed, will probably switch to something else.

I am deeply disappointed by the new formula. It is trash. Likely that is because swapping out shea butter for Oleic Acid and Jojoba Oil is NOT comparable. I can only think that this was in an effort to save money and skimp on quality. It leaves my hair frizzy, the opposite of sleek. Nothing close to how it used to work. Please go back to the original formula that worked so well! I have been using this shampoo and conditioner for over 15 years. I bought it again, and there was NO indication that the formula had been changed on the bottle, so effectively I was tricked into buying this new formula. I have relied on this brand for so long, and now I will need to find another product. I will NOT buy this again, unless they return to the original formula. Very disappointing.

This was my go-to for over a decade and am disappointed that the formula, texture, color, smell, and effectiveness have changed for the worse

New formula is not working for me, the smell is horrible. I miss the old shampoo scent. I had been using this brand for over 10 years. Time to find a new shampoo and conditioner.