Smoothing Shampoo

The new formula sleek shampoo/Conditioner is horrendous, the smell is so overwhelming it causes nausea. The added dyes do more harm then good, removing the shea butter, has wrecked this amazing shampoo conditioner combo, I have recommended this line to my clients for 10 years, I can no longer do that, as they have all returned it to me. This is more then disappointing. Hair is now frizzy, hard to brush. Where it did not used to be. How to fix this issue, Go back to the amazing original formula. It was wonderful, smooth, made long hair look amazing.

The new fragrance is awful! I now have an entire liter of shampoo and I hate the way it smells. It needs to have huge letters on the bottle telling customers the scent is completely different, so we don’t make the mistake of purchasing a product that is so stinky . I am so disappointed.

I’ve been using the mega sleek shampoo and conditioner combo for probably close to 20 years at this point and was so confused with my latest repurchase. I kept looking at the bottles to make sure I wasn’t losing my mind. Both products are so wildly different than before. The color, texture, viscosity, scent, all different. I’m not sure who decided that this was even remotely the same product as before. My hair feels heavily, but also dry and brittle. I’m so upset that I bought my usual large bottles of this, only to be stuck with this grossly disappointing product. Not looking forward to have to find a replacement product.

HATE THE NEW FORMULA! Please change it back. There was nothing wrong with it and no reason to do this unless you're trying to save money.

Why mess with what WAS perfection! New formula is awful, now I have to find a new shampoo!!

Why? Why? Matrix why did you discontinue such an amazing product and replace it with such a subpar product? To add to injury, you are duping your loyal users by keeping the packaging and branding same and selling a completely different product. I have used this shampoo for over 14 years and the new formula is nowhere close to the old one. It's a completely new product with obnoxious overwhelming scent and leaves my hair very frizzy, dull and heavy. Anyone here praising the new formula has been given a free product ane asked for review. They are not the long term users of this shampoo. So ignore those reviews. Washing your hair few times with a free product you received and going back to your fav shampoo doesn't reflect true reviews. Matrix listen to your loyal costumers and bring back the old formula. Sell your new formula as a different line. -A very disappointed customer

I used this shampoo/conditioner for years, it was the only one I liked. After the formula changed not too long ago, it’s horrible. It gave me a reaction on my scalp, and the inside of my ears became red and pealed. No matter how much I would wash my hair it left a coat on it.

Hate the new formula. Smell gives me a headache. Can't get a brush thru my hair and after 20 years of using it for my scalp I have to find something else because the new formula doesn't work

New formula smells awful. I used the shea butter formula for 20 years. I have never been more loyal to any product ever. This is not it. Please bring back the old formula.

Been using this product for probably 25 years...until now. The new formula is gross, smells so strong, not looking forward to trying a million shampoos after 25 years. Please change the formula back 🙏

This would be a great time for one of those “You asked, we listened.” announcements. Please go back to the old formula! Whatever woke marketing Matrix was aiming for by going to this new formula is probably being negated by all of the customers they are losing just because Matrix wants to be vegan. Cater to one small subgroup, lose the majority of your customers. Great idea. If Matrix wanted a vegan product, they should just make a vegan line. Leave the staple products alone!

I have been using the matrix sleek look shampoo and conditioner since the late 90s. That alone tells you how much I liked the product. Until now. This new formula is junk and the scent is so strong that I can’t stand to wash my hair with it. I will never understand why companies have to mess with products that are already successful. Matrix just lost a customer. A lot of them probably.

The new formula is HORRIBLE. I’ve used the mega sleek for over a 15 years and absolutely loved it. Now, it makes my hair heavy as if I haven’t rinsed it out thoroughly.

My husband and I have been using this shampoo/ conditioner for 10 years. This new formula is AWFUL. It smells bad, is hard to lather, leaves my hair unmanageable. Now I will have to bring 3 large bottles back to Ulta. Can’t believe how this great product has bee ruined.

I’ve been using this shampoo and conditioner for years and my grandma has for even longer. She has severe allergies to scented products so she couldn’t use the new one even if she wanted to :( unfortunately, it’s not just the scent. The conditioner leaves an unwanted residue on the hair.

I am so disappointed in the formula change, specifically regarding the scent. I thought my daughter wasn't washing her hair properly, but its the new formula that makes her hair stink. So bummed because it used to smell so good before the formula change.

I’ve used this shampoo since the early 2000’s, I knew the day would come when it got discontinued bc it was too good to be true, but I’m still so upset. I thought my bottle was spoiled, the scent is awful and much too strong. The main benefit of the old formula was that it’s one of the only shampoos with barely any scent, this “updated” formula is supposedly cleaner and healthier yet contains artificial scent. The old formula was smoothing without being heavy and never over dried, I cannot say either of those things now. Please bring back the original!! I’m devastated I’ll have to switch to another brand. By the way “updating” a product by changing almost all of it is very misleading and disappointing.

This is a really sad review to have to write. I started using this shampoo in high school, around 2010 and I've been loyal customer and raving about it ever since. I've stuck with it even when the price went from 10 dollars a bottle, 15 years ago, to 45 dollars a bottle today. I was surprised when I bought this a couple of months ago to see that the formula has changed. Unfortunately it's for the worse, my hair is not as soft or smooth as before and the shampoo leaves my hair greasy even after multiple "rinse and repeat" washes. Which also means I have gone through my shampoo quicker than ever before. I hope the old formula comes back soon, I'll likely be switching to a different brand unless/until something changes.

Whaaa! (That’s me crying) So sad you changed my favorite shampoo and conditioner ever! My hair was a hot mess after using this new formula of Mega Sleek. Dull, flat, wouldn’t hold a curl…and smells terrible. Boo! I have used these products for 10 years and now I’m scrambling to find something else. What were you thinking changing perfection? Please bring back your old formula!

Why are you selling a completely new formula in original bottle? It's a completely new product: color, smell and it's effectiveness. It completely weighs down my hair and makes it look dull and flat. Original formula left it shiny and smooth. Have been using the original for about 15 years. BRING BACK THE ORIGINAL FORMULA. SELL YOUR NEW FORMULA AS A NEW PRODUCT!

The new formula is awful!! The scent is so over powering, and it’s not a good smell either. My hair feels so dry and my scalp has been so itchy since this switch in ingredients. I am so sad, I’ve been using this product for many years. Please, bring back the old formula. It was so much better than whatever this is.

Bought five liters to stock up. Lo and behold, we received the new formula, and there wasn't a single thing on the packaging to indicate this. My daughter found it out the hard way when she used it. She has severe sensory issues, and this change is absolutely awful for her. First, the scent is like a bad candle from the discount bin that's been marked down five times because they can't give the thing away. Who on Earth wants their head to smell like a bad candle?! We're all allergic to scents like this in our house, and it took me four full hours to clear it from our home. Second, and most importantly, my daughter actually experienced an allergic reaction to the new formula itself. She was pretty much covered in hives/welts from the top if her head to her feet because it traveled downward as she tried to rinse it out. She grabbed her medicated shampoo from the dermatologist and used that to get it all out if her hair. Two Benadryl and four hours later, her hives and the bad candle scent finally went away. Here's the thing: It's your product. You're free to ruin a good thing if you want to (and you clearly have), but you should at least do something to call extra attention to the change on the packaging for awhile. Something like 'new formula' for example would have been appreciated. Anyway, I foresee a LOT of complaints and disgruntled customers in your future. Some of us will share our thoughts and other's won't bother, but we all have one thing in common. We will find a different product to meet our needs. Also, you should keep in mind that this type of thing tends to break the trust between the consumer and the brand as a whole, not just a single product. After all, if you're changing formulas, why would one want to find a new product they like just to have it be changed without warning also? Something like this wasn't a formula change really. It's simply a different shampoo. You should have just created a new line and left Mega Sleek, a well-lived favorite among stylists, alone. We will be taking all five liters bottles back to Ulta tomorrow.

I liked the old formula better… old formula 5 stars… this one 3. I have used the old formula for 10 plus years and I might have to find a new product.